1. Booking Information
- Boat Capacity: Maximum of 8 people, featuring a central picnic table for food and drinks.
- Rental Duration: 1 to 3 hours, depending on booking selection.
- Departure Location: Pyrmont Bay Wharf, Sydney (exact boarding details will be provided in the booking confirmation).
- Includes:
- Electric boat rental (fully charged).
- Life jackets and safety equipment.
- Operational briefing and safety instructions.
- Not Included:
- Food and drinks (BYO allowed).
- Additional insurance (optional).
2. Ticket Usage
- Your e-ticket will be sent via email upon successful booking. Please present the QR code or booking reference on the day of departure.
- The main renter must be 18 years or older and present a valid ID.
- Arrive at least 15 minutes before departure to complete check-in and briefing.
- Late arrivals will not receive an extension on their rental time.
- No alcohol is permitted while operating the boat. The operator reserves the right to deny boarding to intoxicated individuals, with no refund.
- Boats must remain within designated areas and must not enter restricted or hazardous waters.
3. Cancellation & Refund Policy
- Cancellations made 7 days or more in advance: Free cancellation or rescheduling.
- Cancellations made 3-6 days in advance: 50% cancellation fee applies; rescheduling may incur additional charges.
- Cancellations made within 48 hours of departure: Non-refundable and non-changeable.
- Special Conditions:
- If the tour is canceled due to bad weather, government restrictions, or operator decisions, guests may choose between a full refund or a free reschedule.
- No refunds or rescheduling for late arrivals or no-shows.
4. Important Notes
- Age Requirement: The main renter must be 18 years or older. Children are welcome onboard but must wear life jackets at all times.
- Safety Guidelines: All passengers must follow operational instructions and safety rules.
- What to Bring: Guests may bring food and non-alcoholic drinks. Glass bottles and single-use plastic items are strictly prohibited.
- Weather Policy: If severe weather conditions (strong winds, heavy rain, or storms) occur, the operator may adjust or cancel the booking, offering a reschedule or refund option.
Please review these terms carefully before booking. If you have any questions, feel free to contact our customer support team.
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