Port Stephens Irukandji Shark & Ray Encounters

1. Experience Overview Sydney’s Irukandji Shark & Ray Encounters offers a unique opportunity to interact with marine life up close. Visitors can step into the water to engage with various species of sharks and rays, learning about their ecology and conservation efforts in a fun and educational experience.

• Location: Irukandji Shark & Ray Encounters Aquarium (exact address provided upon booking confirmation).
• Suitable for: All ages (Children under 5 must be accompanied by an adult).
• Duration: Approximately 1-2 hours (including safety briefing, gear preparation, and interactive experience).
• Highlights:
  • Step into shallow or deep water and interact with friendly sharks and rays.
  • Learn about marine conservation and the behaviors of these fascinating creatures.
  • Option to snorkel under professional supervision for a closer experience.
  • Hand-feed rays and observe their unique eating habits.

2. Booking Information

• Confirmation:
  • Upon successful booking, a confirmation email with an electronic voucher will be sent.
  • If you do not receive the confirmation, please contact our support team.
• Check-in & Arrival:
  • Please arrive at least 15 minutes early for check-in and preparation.
  • Late arrivals may miss the experience and will not be eligible for a refund or reschedule.
• What to Wear:
  • Swimwear or comfortable clothing (bring a change of clothes and a towel).
  • Sun protection (hat, sunglasses, sunscreen).
• Health & Safety:
  • Not recommended for pregnant women or individuals with heart conditions, high blood pressure, or other medical concerns.
  • Follow staff instructions at all times to ensure safety for both guests and marine animals.
• Weather Conditions:
  • The experience runs rain or shine, but in cases of extreme weather (e.g., thunderstorms), it may be rescheduled or canceled.

3. Cancellation & Refund Policy

• Cancellations made 72+ hours in advance: Eligible for a full refund or free rescheduling.
• Cancellations made 24-72 hours in advance: One free reschedule is allowed, but no refunds will be provided.
• Cancellations within 24 hours or no-shows: No refund or reschedule will be provided.
• Cancellations due to weather or operator decisions: Guests can reschedule for free (valid for 12 months) or receive a full refund.

4. Important Notes

• Rental equipment (such as water shoes and protective gear) is included, but guests may bring their own approved gear.
• Personal belongings are the guest’s responsibility—the operator is not liable for lost or damaged items.
• Additional experiences (e.g., private tours, exclusive interactions) must be booked in advance and may require extra fees.

Please review these guidelines carefully before booking. If you have any questions, feel free to contact our customer service team. We look forward to welcoming you for an unforgettable marine adventure!