Requires confirmation
Cancel Policy
20 people
English
1. Important Information
- Departure Location: Nelson Bay Wharf (Exact meeting point will be provided after booking confirmation)
- Suitable for: All ages (Children must be accompanied by a guardian)
- Tour Type: Catamaran sailing cruise, with free access to relax on the deck or inside the cabin
- Best Viewing Season: Available year-round, but dolphin activity is highest from November to May
- Inclusions:
- Luxury sailing cruise experience in Port Stephens
- Professional crew providing insights into dolphin ecology and marine life
- Complimentary hot drinks & snacks (Upgraded experience includes an additional fruit platter)
- Optional upgrades: Snorkelling & ocean net floating
2. Experience Guidelines
- Booking Confirmation: Upon successful booking, an electronic confirmation will be sent via email. Please present it to the staff on the day of departure.
- Meeting Time: The exact time will be confirmed after booking. Please arrive at least 30 minutes in advance for check-in.
- Dress Code Recommendations:
- Wear non-slip sandals or casual shoes (avoid high heels)
- Suitable attire for water activities (e.g., swimwear, quick-dry clothing, especially for snorkelling)
- Bring sun protection (hat, sunglasses, sunscreen)
- Weather Impact: The tour may be affected by weather conditions. In case of extreme weather (strong winds, rough seas, heavy rain), the tour may be rescheduled or canceled. Thank you for your understanding.
3. Cancellation & Rescheduling Policy
- Rescheduling Policy: Free date changes are allowed up to 72 hours before departure, subject to availability.
- Cancellation Policy:
- If canceled due to weather conditions, you may choose a full refund or reschedule.
- If canceled due to weather, you may rebook within 12 months or contact our team for a refund.
- Special Cases:
- If the experience is canceled due to weather, navigation safety regulations, or operator decisions, you may choose a full refund or free reschedule.
- No-show or late arrival due to personal reasons will not be eligible for a refund or reschedule.
4. Important Notes
- Health Requirements:This experience is **not recommended for pregnant women, individuals with heart conditions, high blood pressure, epilepsy, or severe motion sickness. Please assess your physical condition before booking.
- Marine Environment: There is a 99% chance of spotting dolphins, but as they are wild animals, sightings cannot be 100% guaranteed. Thank you for your understanding.
- Customer Support: If you have any questions, feel free to contact our customer service team. We are happy to assist you!
We look forward to providing you with a fantastic Port Stephens sailing adventure and an unforgettable time with the adorable dolphins!
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